【Delivery Time】
◆After payment is confirmed, the item will be shipped within 3 to 7 days. It takes 3 days for Japan and 8 days for other countries from shipping to delivery.
* Depending on the manufacturer, shipping may be delayed due to inspection, transportation, and inventory status. If you are in a hurry, please place your order with plenty of time.
We apologize for the inconvenience, but thank you for your patience.
✻If you would like to return or exchange an item due to the delivery date,
If we are unable to contact or discuss the specific date of use with the shop before shipping the product,
Standard shipping without a delivery date request We assume that you are satisfied with the delivery date, so we cannot accept returns or exchanges.
[About color difference]
Depending on the settings of the computer you are using, the monitor you are viewing, and the shooting environment,
Please note that the color may differ slightly from the actual color.
[About size error]
The sizes of accessories are measured by hand, so there may be slight errors. Please note.
Due to differences in clothing, such as the type of fabric, measuring method, stretching method, sewing, cutting, etc., the finished size is allowed to be within 2 to 5 cm. Please note.
[About returning defective products]
We take great care in managing and shipping products,
In the unlikely event that there is a defective item (damaged, soiled, etc.), wrong product, or wrong quantity, we will exchange or return the item at our expense.
In that case, we apologize for the inconvenience, but please contact us at the email address [ elegantss_shop@163.com ] within 2 days after receiving the item .
*Defective products are limited to those that were damaged upon delivery. Please note that we are not responsible for damage after wearing.
*When contacting us, please contact us under the following conditions.
1) The product has not been used (there is no problem with trying it on)
2) Items with price tags or other attached tags attached *Products that have been repaired, washed, or cleaned, or products that have odors, stains, or scratches from the customer will not be accepted for return. Please note that we are unable to do so.
*Please note that we cannot accept returns due to image discrepancies, after the product has been used, or if the product tag is cut or lost.
*We cannot accept returns or exchanges of SALE items, lucky bags, or gift items. Please note.
[About product returns and exchanges due to customer convenience]
*Products may be returned or exchanged only in cases of "defective product (damaged, soiled, etc.)", "wrong product", or "wrong quantity".
We cannot accept returns or exchanges due to customer reasons such as ``the size does not fit'', ``it is different from the image'', ``you made a mistake in your order'', etc.
*When ordering, please pay close attention to [size, color, quantity], etc.
*We cannot accept returns or exchanges due to slight errors in product size or color.
【business hours】
Monday — Saturday, 9am — 6pm JST
[Contact information]
Email: elegantoriginal@163.com