Shop name
ELEGANT_Global
Domain
https://www.elegantoriginal.com/
Name of business operator
Huang Xuejiao
Business Contact Information
Email: elegantoriginal@163.com
Phone：0486152983
Opening hours and shop information
Monday — Saturday, 9am — 6pm JST
Sales price
The sales price will be the displayed amount (displayed price/tax included).
Payment method
- Credit card (VISA, MASTER, JCB, AMERICAN EXPRESS)
- PayPal
- Conbini
About delivery [Delivery time]
◆After confirming your payment, we will ship your order within 3 to 7 days. It will take about 3 days from shipping to delivery in Japan, and about 8 days for delivery to other countries.
*Depending on the manufacturer, shipping may be delayed due to inspection, transportation, and inventory status. If you are in a hurry, please order well in advance.
✿✿Since the product is shipped from a Chinese manufacturer, customs fees may be charged for countries other than Japan.
In that case, please contact us at our email address [ elegantoriginal@163.com ] with the requested amount (with photo evidence).
Returns and Exchanges
[About color difference]
Depending on the settings of your computer, the monitor you are using, and the shooting environment,
Please note that the color may differ slightly from the actual color.
[Regarding size errors]
Please note that the size of the accessories is measured by hand, so there may be some errors.
Please note that there may be errors in the finished size of clothing due to the type of fabric, measuring method, how the fabric is stretched, sewing, cutting, etc., so there is an allowable range of 2-5cm.
[Regarding returns of defective products]
We take great care in managing and shipping our products,
In the unlikely event that you receive a defective product (broken, soiled, etc.), the wrong product, or the wrong quantity, we will exchange or return the product at our expense.
In that case, we apologize for the inconvenience, but please contact us at the following email address within 2 days of receiving the item : elegantoriginal@163.com .
*Defective products are only considered if they were damaged upon delivery.
Please note that we will not accept any responsibility for damage that occurs after the item has been worn.
*When contacting us, please be sure to contact us in the following conditions.
1) The product has not been used (trying it on is fine)
2) The item has the price tag and any other tags attached. *Please note that we cannot accept returns on items that have been altered, washed or cleaned, or items that have acquired an odor, stains or scratches while in the customer's possession.
*Please note that we cannot accept returns due to differences in the product image, after the product has been used, or if the product tag has been cut off or lost.
*We cannot accept returns or exchanges for sale items, lucky bags, or gift items. Thank you for your understanding.
[Regarding returns and exchanges due to customer reasons]
*Returns and exchanges of products will only be accepted in the case of defective products (damaged, soiled, etc.), incorrect products, or incorrect quantities.
We do not accept returns or exchanges for reasons such as "the size doesn't fit," "the product is different from what I expected," "I made a mistake with my order," or other customer reasons.
*When placing an order, please be sure to pay close attention to the size, color, quantity, etc.
*We cannot accept returns or exchanges due to slight differences in product size or color.